• Monday-Friday: 9:00am to 5:00pm
  • Saturday & Sunday: Closed

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Services

Services DETAILS

Welcome to DBE’s servicing side.

Whether you’re a private customer seeking a one off repair or a national base manufacturer looking for a reliable business to business relationship, you’ll find all the information you need about our services on this page. Please click the category below that best suits your needs.

General Enquiry
sales

DBE Landlord Services

Here at dbe sales & Service Ltd we understand the needs of our landlords. And have worked closely with some of the northwest largest property management agents, student accommodation services as well as private landlords. Weather you own 1 or 1000 property’s we provide a fast, proficient, punctual service that our customers have come to expect.

With over 10 engineers covering Wirral, Liverpool, Chester, North Wales and the surrounding areas you can be sure that your appliance problems will soon be a thing of the past.  If it’s a repair or replacement product you can be assured we will take care of the problem for you, with competitive rates and discounted prices on new products as well as free delivery and removal when you purchase your appliance from Dbe Sales & Service ltd you will wonder what you did without us.

We want to make you experience with Dbe Sales & Service ltd as hassle free as possible from contacting your tenant to arrange an appropriate time for us to call out and look at the product we understand that keeping both the landlord and tenant informed and up to date is key. If you would like to discuss anything further then please don’t delay call the team today and let us tell you how we can help

More Info
General Enquiry

FREQUENTLY ASKED QUESTIONS REGARDING SERVICE

Here we are hoping to answer some questions that you may have regarding Service from booking to paying to ongoing support if there is anything you can see that we have not mentioned, please don’t hesitate to get in contact with us and we will be happy to assist.

What manufacturers do you cover?

We get asked this question a lot and yes the washing machine is a washing machine but we on certain products as all our engineers are manufactured train and we believe in offering you the customer the best service possible. Our list of manufacturers are as follows.

AEG, BEKO, BLOMBERG,  ELECTROLUX,  ZANUSSI, LAMONA, ( HOWDEN’S KITCHEN;S OWN BRAND ) we do work on some other manufacturers and own brand products like IKEA and  John Lewis so please feel free to contact us, if we’re unable to assist we will aim to point you in the right direction.

We don’t offer a free estimate service unfortunately this is due to cost being occurred as soon as the engineers leave the office. We have three levels

Estimate fee

£45

(this applies if you deem the repair of the  appliance not cost affective )

Standard call out

£72

( this covers most Jobs whether it’s five minutes or 1 hour, it’s all covered in this fee)

Large Labour

£86.40

(this fee is only usually charge for larger jobs Ie tub replacements on washing machines or jobs that may take longer than an hour)

We do not charge per visit if we complete the job within one visit or five visits it’s just one service fee

Only ever use manufacturers approved parts, doing so makes sure that we are not changing the specification and safety of the appliance. All our chargeable repairs hold a 12 month part guarantee and a three-month labour warranty should you need to call us out within three months for a different fault , This will be a new job and chargeable all over again. If you have any concerns, please feel free to discuss this with us.

We understand that your time is valuable and an appliance breaking down is a headache that no one needs so we’re here to take that pain away and make things as easy as possible for you,

Once the repair is booked in the office, will give you a day that fits with your schedule engineer typically works 8 till 4, but they will work until the day is done. Once you have your allocated day, you will be notified usually the night before, but at the very latest before 9 am on the day of the visit by the engineer either via text or telephone call within 2 to 3 hour time slot(delays Can and will happen but where this is inevitable the engineer will always let you know in advance) while we always try to repair every product first time sometimes spare parts need to be ordered in this instance, the engineer will rebook from site at a time this convenient with yourself. Once the repair is complete the engineer will explain what they has done and  any spare parts that have been fitted.

 

We will only charge you when the service call is complete and engineer has finished the repair. Payment can be made by card, bank transfer or cash.

In the unlikely event that you’re appliance is still faulty please contacts us where we will arrange another visit free of charge.

Are you experiencing issues with your oven tripping the electrics? Is your washing machine noise?

Is your refrigerator functioning more like a cooker than a fridge ? Never fear Dbe is here. We are pleased to offer one-time repairs at our competitive labour rates. Please refer to the frequently asked questions on our servicing page for current call out charges. Please feel free to contact us to discuss your issue or complete the contact form below, and we will respond promptly, typically within 30 minutes during business hours.

Business to Business Clients

At DBE Sales and Service, we recognise the paramount importance of establishing a reliable and trustworthy service partner. Over the years, we have cultivated a deep Understanding of our clients’ objectives and requirements.

Unlike traditional service providers who merely transfer costs onto invoices, we strive to differentiate ourselves by providing exceptional customer service. We actively engage with our clients to comprehend their business and expectations, ensuring that the most crucial Stakeholder in the transaction, the customer, receives the optimal experience.

With over four decades of experience in the servicing industry, we have witnessed significant transformations. In the dynamic landscape of service, we recognise the significance of not only meeting customer expectations but also exceeding them. We understand that offering cost-effective services delivered promptly is a vital aspect of our approach.

At DBE, we want to repair appliances rather than replacing them. This approach and mindset not only helps our clients minimise their service costs but also contributes to the reduction of the ecological impact associated with disposing of old appliances in to landfills.

If you’re not happy with your current service provider’s performance or if you are seeking to explore the services that DBE can offer then please get in touch. We are committed to providing you with the support you require and deserve.

DBE Landlord Services

Here at dbe sales & Service Ltd we understand the needs of our landlords. And have worked closely with some of the northwest largest property management agents, student accommodation services as well as private landlords. Weather you own 1 or 1000 property’s we provide a fast, proficient, punctual service that our customers have come to expect.

With over 10 engineers covering Wirral, Liverpool, Chester, North Wales and the surrounding areas you can be sure that your appliance problems will soon be a thing of the past.  If it’s a repair or replacement product you can be assured we will take care of the problem for you, with competitive rates and discounted prices on new products as well as free delivery and removal when you purchase your appliance from Dbe Sales & Service ltd you will wonder what you did without us.

We want to make you experience with Dbe Sales & Service ltd as hassle free as possible from contacting your tenant to arrange an appropriate time for us to call out and look at the product we understand that keeping both the landlord and tenant informed and up to date is key. If you would like to discuss anything further then please don’t delay call the team today and let us tell you how we can help.